Michaela Meade
Residents impacted by the Ferguson Street level crossing removal in Williamstown will have the chance to test new technology to make their commute easier during disruptions.
The crossing removal will lower the rail line under the road, allowing for a new North Williamstown Station and an upgraded precinct for the community.
Major Transport Infrastructure Authority (MTIA) is trialling a new artificial intelligence technology-based chatbot, which provides real-time responses to users about alternative transport, including the locations of bus replacement buses and how frequently buses arrive.
MTIA director-general Corey Hannett said the chatbot will benefit locals who are disrupted by works on the crossing removal.
“While we’re making major upgrades to the rail network, the chatbot will provide up-to-date information for passengers, making it easier to catch replacement buses and help improve travel for passengers during disruptions,” Mr Hannett said.
“The bus-tracking chatbot is another way Victoria’s Big Build is using technology to benefit people affected by disruptions and for those who are currently using the network for essential travel.”
The next phase of chatbot testing will benefit the Williamstown community, as it will take place during an 85-day “construction blitz” on the train line.
Buses will be replacing trains between the Newport and Williamstown stations until mid November.
The app, which continues to be updated based on user experiences, can be accessed through Victoria’s Big Build website or Facebook Messenger channel.
