Maribyrnong council has equalled its highest ever satisfaction rating, according to survey results tabled at council’s monthly meeting on March 18.
The results of the Annual Community Satisfaction Survey for 2024 showed council’s satisfaction rating ‘across all areas of responsibility ’ rose by one per cent to 7.0, equalling the record high achieved 2020.
The 7.0 or ‘good’ rating represents a 9 per cent improvement since Maribyrnong’s record low rating of 6.1 in 2014 and is also the average rating for councils across metropolitan Melbourne.
Conducted by Metropolis Research Pty Ltd in August last year, the 2024 survey involved door to door interviews with 802 randomly selected residents who were asked to rate council’s performance across 39 services and facilities.
While the respondent rate of 38 per cent was well down on the previous year’s 59 per cent, the results showed improvement across the board, with average satisfaction with the planning approvals up 10 per cent, customer service, services for people with a disability and the provision of public art were all up by five per cent and satisfaction with annual hard rubbish collections increased by 4 per cent.
Fortnightly recycling was Maribyrnong council’s highest rated service, achieving a score of 8.7, up three per cent from 8.4.
Fortnightly green waste collection, weekly garbage collection and library services came next on 8.6, while hard rubbish collection, paid hard rubbish collection and festivals and events all achieved a rating of 8.0 or above.
Road maintenance, parks, gardens and open spaces, traffic management, council rates and safety, policing and crime were the areas where respondents expressed most dissatisfaction with council’s performance.
