New reforms are being introduced to protect Victorian taxi or ride-share passengers from being ripped off.
The reforms, which come into effect on Sunday 1 March, will make it easier for passengers to report misconduct and tougher for the wrong people to stay in the industry.
A new ‘two strikes and you’re out’ rule will mean drivers who commit fare-related offences twice within 10 years can lose their accreditation.
Drivers will also be banned from displaying branding unless they are genuinely affiliated with that provider – so passengers can book with confidence and know exactly who is picking them up.
Mandatory QR codes will also be rolled out in all taxi and ride-share vehicles, giving passengers quick access to information about their rights and how to make a complaint.
“Everyone deserves to feel safe and confident when they step into a taxi or ride-share – and these reforms make that clear,” Public and Active Transport Minister Gabrielle Williams said in announcing the new regulations on 17 February.
“The overwhelming majority of drivers do the right thing, and these changes will protect passengers while backing those who play by the rules.”
