Customer service returns to new civic and community hub

Maribyrnong council's new civic precinct and community hub located at Footscray Town Hall. (Cade Lucas) 446931_01

After two years, Maribyrnong council customer service is set to return to the Footscray Town Hall.

Customer service was relocated to Footscray Library in 2022 while a new civic precinct and community hub was built at the back of the historic town hall building on the corner Hyde and Napier streets.

With the redevelopment now complete, customer service will return to the site from 8.30am on Monday, December 2.

Friday, November 29 will be the final day customer service will be available at Footscray Library for in-person inquiries.

Customer service at the civic precinct and community hub will be accessible via the Hyde Street or Lawson Street entrances, with on-site parking available via Lawson Place, off Hyde Street.

There will be no disruption to in-person support, and phone and online services will continue to be available as usual during the transition.

The refurbished town hall features a number of community meeting rooms, including a multi-purpose function space, which will be available for community use and bookings in February 2025.

There is also infant feeding and change room facilities, and a multi-faith room, which will be available for community use when customer service returns on December 2.

A new community park has also been established on the Hyde Street frontage.

An open day is anticipated in February 2025 where an invitation will be extended to our community to explore the upgraded space, with further details to be announced as plans are finalised.