Hobsons Bay residents were happiest with libraries and waste
management, according to the latest survey measuring community
satisfaction with council and its services.
People were least satisfied with the planning and building permits process and population growth, the Community Satisfaction Survey Report released last week shows.
Men older than 50, people 50 to 64 and those living in Strand ward
– which takes in Williamstown, Williamstown North, Newport, South
Kingsville and Spotswood – were the “least favourably disposed towards
council”.
The annual survey, commissioned by Local Government Victoria,
shows those most favourably disposed towards the council were residents
aged 18 to 24 and residing in Wetlands ward, which covers Altona
Meadows, Laverton and Seabrook.
Survey results were based on 400 interviews conducted between February 1 and March 24.
The council’s overall performance received an index score of 64 –
up two points from last year and four points higher than the state
average.
The only drop in performance was a one-point decrease on community
consultation which scored 55, two points below the state average and
three less than the inner Melbourne metropolitan average.
The report recommended that the council pay extra attention to
“community consultation and engagement, as well as keeping the community
informed, condition of local streets and footpaths in your area,
traffic management, enforcement of local laws, council’s general
town-planning policy, planning and building permits and planning for
population growth in the area”.
Customer service rated 77, significantly higher than Victoria’s
average of 71 and four points above the inner Melbourne metropolitan
average.
Acting chief executive Peter Hunt said the council welcomed the survey’s results, particularly in the area of customer service.
“We will always strive to continually improve to ensure our community has access to high-quality services,” Mr Hunt said.
